Is your caregiver not doing their job? talk to the agency… here’s why it matters
In everyday home care, there’s one thing many families hesitate to do: speak up when something isn’t right. Maybe it’s out of fear, guilt, or simply not wanting to cause trouble. But when silence wins, the one who suffers is the patient.
At Caretruly Healthcare, based in Milwaukee, Wisconsin, we want to be very clear:
If something isn’t working with your caregiver, you have every right and responsibility to tell us.
Your loved one deserves dignified, respectful, and high-quality personal care. And that only happens when we work together.
Personal care: more than showers and madications
Personal care isn’t just about bathing or taking medication. It’s about feeling clean, safe, and supported. It’s about having someone there to help without feeling like a burden. It’s about preserving dignity, even when the body isn’t what it used to be.
But what happens when that care isn’t being delivered properly?
Three real situations where the caregiver didn’t do their job (and no one reported it)
1. Mr. pedro and the missed breakfasts
Pedro, a 91-year-old man, lived alone and had a caregiver scheduled every morning. Part of the care plan included preparing his breakfast. But the caregiver often arrived late and said there wasn’t time. Pedro, not wanting to cause trouble, would say he wasn’t hungry—though he was.
Result: He began to lose weight, feel weak, and experience low blood pressure.
Solution: If Pedro or his family had contacted Caretruly, we would have stepped in immediately. Preparing meals is a basic part of many care plans. We could have reminded the caregiver of this, reorganized the schedule, or reassigned someone better suited to the task. One phone call could’ve made a big difference.
2. Mr. luis and the “postponed” bath
Luis went several days without a bath. His caregiver would say, “We’ll do it later,” or, “There’s not enough time today.” Luis didn’t want to complain and felt uncomfortable speaking up.
Result: He developed rashes and unpleasant odors, which affected his mood and self-esteem.
Solution: A quick call to Caretruly would have allowed us to evaluate the situation, adjust the care schedule, or assign a more experienced caregiver for personal hygiene needs. Silence only delays the solution.
3. Ms. julia and the cell phone distraction
Julia’s caregiver would come in, sit on the couch, and scroll through videos on her phone while Julia waited for help getting dressed. Julia’s granddaughter noticed but thought, “Maybe she’s just having a bad day.” That bad day turned into weeks.
Result: Julia began to isolate herself and felt like a burden.
Solution: If the family had spoken up, we would’ve acted right away. Sometimes, a caregiver just needs feedback. Other times, they’re simply not the right fit for the home—and that’s okay. A respectful change can make all the difference.
Why it’s so important to speak up
At CARETRULY, we don’t treat your calls as complaints—we treat them as opportunities to improve.
Maybe the caregiver needs extra training.
Maybe they aren’t the right match for your loved one.
Maybe your family’s needs have changed.
Whatever the case, we can only help if we know what’s happening.
When should you call the agency?
Call us when:
Your loved one isn’t receiving the agreed-upon care.
The caregiver is consistently late or not following the care plan.
There’s a lack of professionalism or respect.
Something just doesn’t feel right.
Speaking up at the right time can prevent a small issue from becoming a serious one.
At caretruly healthcare, we’re here fot you!
We understand that caring for a loved one at home can be overwhelming. That’s why, from our base in Milwaukee, Wisconsin, we’re committed to providing reliable, compassionate care that families can trust.
And if something goes wrong, we’re here to listen without judgment.
Because good care starts with honest conversations—and at Caretruly, we’re ready to hear you.
📞 Contact us today to learn more about our care programs for older adults with diabetes.
☎ (414) 269-4550
Caretruly Healthcare – We care from the heart.
