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Caretruly healthcare

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Personal Care Services

a. Whether it is making you a home cooked meal or assisting you with your meal, our Personal Care Worker will ensure a comfortable experience.

b. Our skilled Personal Care Workers will make you or your loved one feel comfortable during all personal cares.

c. With our licensed and insured Personal Care Workers, we can help in transportation to such places as doctor’s appoinments, grocery stores and all other personal errands.

d. Our dedicated Personal Care Workers are able to assist in light housekeeping such as laundry, making the bed, sweeping & mopping, washing the dishes, vacuuming, dusting, etc.

a. At Caretruly we strive to assist anyone regardless of age or condition.

b. Caretruly works closely with the public and private school system in order to follow Individual Service Plans for children.

a. We assist with Medicaid (Badgercare) application process.

b. We accept most HMO’s. We can do one-time contracts if needed.

c. We also accept Private Pay. Our rates are competitive and reasonable for our clients to stay in their home.

a. Caretruly will pay you or a family member to care for your love ones.

b. Caretruly provides free training.

a. Having a stranger in your home can be unnerving. We will work with the client to ensure the relationship with the Personal Care Worker is comfortable and compatible.

a. Having a registered nurse can assist in an in-depth assessment to ensure our clients are receiving the appropriate amount of care.

b. If a client has a change of condition, one of our Registered Nurses will do a re-assessment. 

general questions

Frequently Asked Questions

Home care enables a person to live as independently as possible without having to give up the comforts of their own home. It allows them to be in a familiar environment, sleep in their own bed at night, and stay close to loved ones like family, friends, and pets. It also brings peace of mind to know they have access to consistent, reliable care when it’s needed, even if those needs change.

Different types of care require different certifications and training. Depending on your specific needs, the Personal Care Worker and Registered Nurses coming into your home can vary. You could have different caregivers at different times of the day, week, or month as part of your care. Personal care and companionship services are most often provided by a Personal Care Worker (PCW) Certified Nursing Assistant (CNA) or CBRF certified. Private duty care is provided by Personal Care Workers under the direction of a Registered Nurse.

Additionally, depending on the provider you choose, there may be other professionals who don’t come to your home on a regular basis, but can be instrumental in helping to manage your care. These experts may help with things like overseeing your overall care experience, coordinating schedules, billing insurance companies and Medicaid directly, and verifying your benefits eligibility.

This varies from situation to situation. There are many different ways people pay for their personal care costs. Some services may be covered by a type of insurance you have, Medicaid or Privately. Medicaid partners include Community Care, Family Care, Care Wisconsin, and Iris. HMO’s include Blue Cross/Blue Shield and Humana.

To ensure you are receiving the right service, at the right time, under the right benefit, it’s important to be aware of all of the various sources available to help pay for your home care services (such as Medicaid, your health insurance plan, private pay or others.)

There is no set length of time for home care—it can vary greatly based on a person’s unique needs. Some home care services may last for a few weeks, while others may be lifelong. If a physician is prescribing your home care, he or she will oversee services until your recovery goals are met. However, if you are making the decision to start home care on your own, you can determine how many hours a week of care you need, and how often. Some home care providers may have a minimum hourly commitment to start care or require you to sign a contract for a certain duration of time, so it’s important to ask any provider you consider. 

No, home care services can be provided wherever home is – a private residence, a senior living community, or while staying with a friend or family caregiver.

Many local providers only have a handful of available caregivers; regardless of the type of care that you need. There is a tendency to want to match you with their most available caregiver INSTEAD of their most QUALIFIED. If you are dealing with a specific, chronic illness (i.e. dementia) ask your provider to identify their most qualified dementia caregivers, have them provide resumes, credentials and experiences. From there, interview multiple caregivers to determine your best fit among qualified applicants.

In 2016, the average agency caregiver had between 1-2 years’ experience. Many providers promote how long their company has been in business, instead of how much experience you’re in home caregiver has. The turn-over rate for caregivers annually is about 60% forcing most local providers to be constantly hiring and training new personnel.

By reviewing work history, caregiver feedback, and references, who have worked with this caregiver previously, you will be able to identify the most reliable competent, and experienced caregivers in your market.

Even the best, most reliable caregiver may have car trouble, encounter inclement weather or have an emergency come up. It is important to understand the capabilities of your homecare provider to understand their plan for back-up care. Do they have access to a large pool of qualified caregivers who can be redeployed to your case in the event of an emergency?

This is especially important for clients (i.e. those who suffer from dementia) who cannot be left alone. All families should identify an emergency plan that includes family members, neighbors, friends and additional provider resources.

Most caregivers typically are Personal Care Workers who receive training by a Registered Nurse. At times some caregivers are licensed as Certified Nursing Assistants (CNA) or CBRF Aides by the state in which they work. In addition, local providers should supply customers with background checks, proof of insurance, references, and a work history of the caregiver to the customer. 

Most providers will create a care plan listing activities and schedules for the caregiver on a weekly basis. Some providers use telephony or phone base solutions to have caregivers call in to confirm their arrival and departure times.

Most require their caregivers to keep detailed notes for both completed activities and changes in condition. The latest trend is to have caregivers use their smart phone which includes GPS tracking, and electronic updates to keep you and your family members up to date on your loved one. This is particularly important if you are a remote family member trying to care for your loved one.

For example, what if my loved one suffers from: type 2 diabetes, Parkinson’s, dementia, stroke, respiratory or heart issues? Because most home care providers employ caregivers with a limited set of experience, it is unlikely that they will be able to match your chronic condition with a specific caregiver. Most caregivers with this type of experience can get higher paying jobs outside of the home care industry.


For medical emergencies, please call 911. However, for non-emergencies such as, a caregiver running late, missing caregiver, or schedule change, ask your provider what their response time will be. Especially if your loved one cannot be left alone! This may impact the health of your loved one, your ability to work, (or to focus on your many other responsibilities). We will do our best to get back to you timely.

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