{"id":1128,"date":"2026-10-15T14:46:18","date_gmt":"2026-10-15T14:46:18","guid":{"rendered":"https:\/\/caretrulyhealthcare.com\/?post_type=job_listing&p=1128"},"modified":"2026-10-15T16:28:07","modified_gmt":"2026-10-15T16:28:07","slug":"scheduling-operations-supervisor","status":"publish","type":"job_listing","link":"https:\/\/caretrulyhealthcare.com\/en\/job\/scheduling-operations-supervisor\/","title":{"rendered":"Scheduling Operations Supervisor"},"content":{"rendered":"

Department: Administration<\/strong><\/p>\n

Summary:<\/strong> Under the direction and reporting of the Senior Director of Business Development and the Director of Finance & Projects\/Office Supervisor, the Scheduling Operations Supervisor is responsible for overseeing the daily operations of the Scheduling Logistics Department, Scheduling Billing Department, and Reception Department. The Scheduling Operations Supervisor ensures efficient staffing coverage, scheduling accuracy, payroll and billing support, front office operations, quality customer service, and compliance with company policies and procedures. This position provides leadership training, coaching, and supervision to scheduling and reception staff while serving as backup support for all departments as needed.<\/p>\n

Education and Work Experience:<\/strong> Education equivalent to a high school diploma is required. Associate degree or bachelor\u2019s degree preferred. A minimum of three years of verifiable work history in home health scheduling, healthcare administration, staffing coordination, or related healthcare operations is preferred. Supervisory experience is strongly preferred.<\/p>\n

Nature & Scope \u2013 Principal Areas of Responsibilities:<\/strong><\/p>\n

(This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.)<\/p>\n

\u2756Supervises the daily operations of the Scheduling Logistics, Scheduling Billing, and Reception Departments.<\/p>\n

\u2756Provides leadership, coaching, training, performance management, and support to assigned staff.<\/p>\n

\u2756Oversees scheduling operations for 100+ clients daily ensuring adequate staffing coverage and continuity of care.<\/p>\n

\u2756Monitors open shifts, schedule changes, staffing shortages, call-offs, and emergency staffing needs.<\/p>\n

\u2756Reviews and audits scheduling activities to ensure accuracy, compliance, and timely delivery service.<\/p>\n

\u2756Oversees payroll and billing coordination processes including auditing hours, schedules,visits, and supporting documentation.<\/p>\n

\u2756Works collaboratively with Payroll, Human Resources, Nursing, Outreach, and Administration Departments to resolve operational concerns.<\/p>\n

\u2756Oversees reception operations ensuring visitors, clients, applicants, employees, and vendors are greeted and assisted professionally.<\/p>\n

\u2756Ensures incoming calls are answered promptly, accurately routed, and documented appropriately.<\/p>\n

\u2756Oversees appointment coordination, visitor management, front desk coverage, and office administrative functions.<\/p>\n

\u2756Maintains oversight of office supply inventory and front office organization.<\/p>\n

\u2756Ensures all scheduling, payroll, billing, and reception activities are accurately documented within company systems and Electronic Health Record platforms.<\/p>\n

\u2756Conducts training and orientation related to scheduling processes, customer service expectations, and departmental procedures.<\/p>\n

\u2756Reviews departmental workflows and implements process improvements to promote operational efficiency.<\/p>\n

\u2756Serves as the primary point of escalation for scheduling, reception, staffing, and operational concerns.<\/p>\n

\u2756Ensures compliance with HIPAA regulations, company policies, state regulations, and operational standards.<\/p>\n

\u2756Participates in management meetings and provides operational updates and recommendations to leadership.<\/p>\n

\u2756Serves as backup coverage for Scheduling Logistics Coordinators during absences,\u00a0 lunches, breaks, PTO, vacancies, or increased workload periods.<\/p>\n

\u2756Serves as backup coverage for Scheduling Billing Coordinators during absences, lunches, breaks, PTO, vacancies, or increased workload periods.<\/p>\n

\u2756Serves as backup coverage for Receptionists during absences, lunches, breaks, PTO, vacancies, or increased workload periods.<\/p>\n

\u2756Performs duties of subordinate positions as necessary to ensure uninterrupted operations and service delivery.<\/p>\n

Knowledge\/Special Skills\/Abilities Needed:<\/strong><\/p>\n

\u2756Ability to read, write, and speak English and Spanish is preferred.
\n\u2756Minimum of three years of experience and knowledge in home health scheduling and healthcare operations.
\n\u2756Demonstrated leadership and supervisory experience.
\n\u2756Strong customer service and conflict resolution skills.
\n\u2756Working knowledge of Electronic Health Record systems and scheduling software.
\n\u2756Working knowledge of Microsoft Office Suite.
\n\u2756Strong organizational, analytical, and problem-solving skills.
\n\u2756Ability to manage multiple priorities in a fast-paced environment.
\n\u2756Demonstrated ability to work independently and use sound judgment and discretion
\nsuccessfully.
\n\u2756Strong phone etiquette and experience handling multiple calls and competing priorities.\u00a0 \u2756Ability to maintain confidentiality and handle sensitive information appropriately.<\/p>\n

Essential Functions:<\/strong><\/p>\n

Physical Demands:<\/strong> 80% sitting; 20% walking\/standing; on occasion the incumbent may be required to stoop, bend, or reach above the shoulders. The incumbent must occasionally lift and\/or move up to 25 pounds. Specific vision abilities required by this position include Close vision, Distance vision, and ability to adjust focus.<\/p>\n

Work Environment:<\/strong> This position is primarily an office-based position. Physical demands described and work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.<\/p>\n","protected":false},"author":5,"featured_media":82,"template":"","meta":{"_promoted":"","_job_location":"","_application":"info@caretrulyhealthcare.com","_company_name":"Caretruly Healthcare","_company_website":"","_company_tagline":"Our family truly caring for you","_company_twitter":"","_company_video":"","_filled":0,"_featured":1,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-types":[27],"class_list":["post-1128","job_listing","type-job_listing","status-publish","has-post-thumbnail","hentry","job-type-full-time","job_position_featured"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t